LEEDS | 0113 274 9992 // MANCHESTER | 0161 445 5156
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We Love… Turnaround
In an industry where everything is urgent, everyone wants their print yesterday, and missed deadlines can break a promotion or event, we definitely understand the importance of reliable turnaround.
How do we monitor our turnaround?
A good business relationship is built on good communication; you tell us what you want, we tell you how long that will take. Or, you tell us when you need it, we tell you the latest time you can order. Simple! In terms of design, we guarantee a 24 hour turnaround for a new proof and amends back within 2 working hours! As for print, all of our products have an average turnaround time, but we may be able to get them to you faster if needs be, just let us know your timeline upfront.
Can we improve?
We are always looking for the best ways to communicate our turnaround times to our customers, and to ensure that once they are dispatched as promised, they get to you on time and intact. Through a lot of research we have developed a network of trusted overnight couriers that we use to get your goods to you on time, and provide a service allowing you to track and trace your orders without having to get in touch with us first.
What have we done recently?
Recently we have altered our delivery charges so that ordering items together will help you save on delivery costs. With the potential for pre-10am, pre-12pm, and Saturday delivery as an alternative to our standard 24hour service, we have provided a wealth of opportunities to get your print to you on time!
We Love… Service
In the current economical climate it’s easy to believe that the cheapest supplier is the best supplier. However, we have not let this need to look after the pennies detract in any way from our promise of excellent customer service. When you order with far’n’beyond, you are not just paying for your finished print, web, or design, you are paying for the whole experience.
This means good communication, fast response to quotes and queries, a team who will work WITH you to achieve your goals, and someone who will look after your order up until it is in your hands.
How to we monitor our service?
As with any other business, we need customer feedback to see the holes in our service. Further to this, our Job Management System will provide you with automatic email updates on the process of your order, and out helpful team will ensure to process your order quickly and offer help and advice where needed.
Can we improve?
We are always thinking of new ways to make the ordering process as simple and stress-free as possible. We want you to feel as though you know everything you need to know about your order, and so do the team! Efficient communication is the key to a successful working relationship with our customers.
What have we done recently?
Recently we have adjusted our Job Management System, so all emails you receive will come from your assigned member of the team, for ease of getting back in touch! We have also introduced the emailing of all our invoices so you receive them quicker, thus shortening the whole experience.
We Love… Quality
A valuable distinction between far’n’beyond and our competitors is our commitment to delivering Quality throughout our products and services.
We believe that the quality of our print, materials, product finishing, packaging, service and delivery is the first step in being successful and we work hard to ensure you receive the very best whether you order just one poster or sixty thousand brochures.
How do we monitor our quality?
Firstly, we rely on customer feedback. Without this we cannot continue to improve and drive the business forward. Beyond this, each member of the team takes personal responsibility in checking imagery, artwork, print and finishing before we dispatch your goods. We also use our bespoke job management system which tracks every job from quote to completion.
Can we improve?
Yes, there is always the opportunity to improve and we believe that this is why our clients keep on returning. We are always making improvements and adjustments to ensure we continue to improve our efficiency, reliability, product delivery and customer experience.
What have we done recently?
To ensure all our clients are in control of their own websites we have introduced “The Really Good Hosting Company” which provides unique management on all websites. Our banners are now welded for a longer lasting finish and we have also added 130gsm leaflets and brochures to our offering for even cheaper print options!
Will you be our Valentine?
Valentine’s Day is a great opportunity to show your appreciation to your existing clients and connect with potential customers.
In addition to our exquisite designs we have a range of romantic gifts and products perfect for your events and promotions including heart shaped balloons, cut out heart flyers and valentine cards.
Email info@farnbeyond.com for more information.
We Love… Quality, Service & Turnaround
We will also be sharing how much we love Quality, Service & Turnaround and how we are committed to delivering this to all our clients!
Two Free A1 Posters!
Our gift to all our friends on facebook and twitter followers is two free A1 posters with every Valentine order made before 14th February.
Simply Quote “Valentines Posters” when placing your order.
Happy Valentines from all the team at far’n’beyond.
Find Out More About far’n'beyond and request a Free Sample Pack!
